Shipping Policy

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At thepuja.co, we ensure that our products are delivered safely and promptly to our customers. This Shipping Policy outlines the shipping methods, processing times, costs, and areas we serve.

We currently ship crystals and other physical products within India. International shipping is available only upon special request, subject to additional shipping charges and customs regulations.

• Orders are typically processed within 1-3 business days from the date of purchase.
• Orders placed on weekends or holidays will be processed on the next business day.
• In the case of high demand or during peak seasons, processing may take longer. Customers will be notified of any delays.

• Standard Shipping: 7-10 business days within India.
• Express Shipping: 5-7 business days within India.
• For international orders, estimated delivery times vary by destination and will be provided during checkout or upon request.
• All orders include tracking information to allow customers to monitor their delivery status.

• Shipping fees are calculated at checkout based on the selected shipping method and delivery location.
• Free Standard Shipping is available for domestic orders over ₹5,000 within India.
• Additional customs or import duties for international orders are the responsibility of the customer.

Once an order is shipped, customers will receive a tracking number via email. They can track the shipment on our website or through the carrier’s tracking portal.

• Orders can be modified or canceled within 24 hours of purchase by contacting our support team.
• After 24 hours, orders cannot be modified as they may already be in the processing or shipping stage.

• If a product is damaged during shipping, customers should contact us within 24 hours of receipt. We will arrange for a replacement or a refund after verification.
• If a package is lost in transit, customers should notify us as soon as possible so we can investigate and resolve the issue.

If a shipment cannot be delivered due to incorrect address information provided by the customer or unavailability, the package may be returned to us. Customers may request reshipment, subject to additional shipping fees.

This Shipping Policy may be updated periodically to reflect changes in shipping regulations, carrier services, or company practices. Customers will be notified of any significant updates.