Order Booking Policy

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At thepuja.co, we aim to provide a seamless and transparent order booking experience. This Order Booking Policy outlines the guidelines for booking services and products, ensuring clarity and customer satisfaction.

• Upon successful booking, customers will receive a confirmation email or SMS with the booking details, including the date, time, and any relevant information for their selected service or product.
• It is the customer’s responsibility to review the confirmation and ensure all details are correct. If there are any discrepancies, they should contact our support team within 24 hours.

• Puja and Ceremony Bookings: Availability is subject to the schedules of priests or astrologers. Customers are encouraged to book at least 48 hours in advance to secure their preferred date and time.
• Product Orders (e.g., Crystals): Product availability is subject to stock. Orders will only be confirmed when items are in stock, and customers will be notified in case of any delays or backorders.

• All services and product orders require a minimum of 100% advance payment to confirm the order.  This ensures that your scheduled service is reserved and prepared exclusively for you. 

• Cancellations: Cancellations made by customers 48 hours or more before the scheduled service will be eligible for a full refund. Cancellations within 48 hours are subject to a cancellation fee of 25% of the booking amount.
• Rescheduling: Customers may reschedule their booking up to 24 hours before the scheduled time without any additional charges. Rescheduling requests within 24 hours may incur a small fee.
• Non-Refundable Bookings: Some services, such as digital consultations, are non-refundable once booked.

• Customers may request modifications to their booking (e.g., adding additional services, changing products) up to 24 hours before the service. Additional charges may apply depending on the requested changes.

• If a customer has any specific requirements for their booking (e.g., specific rituals, personal preferences), they should inform our support team during the booking process. We will make every effort to accommodate reasonable requests.

• Customers must ensure they are present or have a representative available at the scheduled time for puja, ceremonies, or Crystals deliveries.
• For online or virtual services, customers must have a stable internet connection and appropriate setup for the duration of the service.

This policy is subject to periodic updates to reflect any operational changes or to comply with regulations. Customers will be notified of significant updates via our website or through email.