Data Deletion Policy

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Date Deletion Policy for thepuja.co

At thepuja.co, we are committed to protecting our users' privacy and ensuring data transparency. This Date Deletion Policy outlines how and when we delete personal data, ensuring compliance with privacy regulations and industry best practices.

This policy applies to all user data collected and stored by thepuja.co across our platform, including any related services and applications.

We may collect and store the following types of data:

• Personal Information: Name, contact information, address, and other relevant details for user identification.
• Transactional Data: Information related to bookings, purchases, and interactions on the platform.
• Communication Records: Messages and interactions with customer support or partners.
• Payment Details: Stored securely with our payment processing partners.

• User Accounts: Personal data associated with active accounts is retained as long as the account remains active or as required for legal, regulatory, or legitimate business purposes.
• Inactive Accounts: Inactive accounts are deleted or anonymized after 24 months of inactivity, with prior notification sent to the registered email.
• Transactional Data: Booking and transaction details are retained for up to 7 years to meet financial record-keeping and legal compliance.
• Communication Records: Retained for up to 2 years to address future inquiries, feedback, or for service improvement purposes.

Upon reaching the specified retention period:

• Personal data is permanently deleted from our systems.
• Transactional data may be anonymized to retain non-identifiable statistics for business analysis.

Users may request account deletion at any time by contacting customer support. Upon request:

• We will permanently delete all personal data within 30 days.
• Users will receive a confirmation email upon successful deletion of their data.

• Data may be retained beyond stated retention periods if required by law, for ongoing investigations, or to resolve outstanding claims.

This policy is reviewed annually and may be updated in compliance with changes in regulations or operational requirements.