Refund Policy

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At thepuja.co, we strive to provide quality services and customer satisfaction. This Refund Policy outlines the conditions and procedures for refunds on our platform, aiming to deliver clarity and transparency to our customers.

This policy applies to all services, bookings, and products purchased on thepuja.co, including ceremonies, crystals, and other offerings.

Refunds may be issued under the following circumstances:

• Service Cancellations by thepuja.co: If a booking or service is canceled by thepuja.co due to unforeseen circumstances, customers are eligible for a full refund.
• Customer-Initiated Cancellations: Refund eligibility for customer-initiated cancellations depends on the timing and nature of the service:
  • Puja or Ceremony Bookings: Cancellations made 48 hours or more before the scheduled time are eligible for a 100% refund.
  • Crystal Purchases: Crystals purchases can be refunded within 7 days of delivery, provided they are returned unused and in original condition with all accompanying documentation.
• Defective or Damaged Products: If crystals or other physical products are found to be damaged or defective upon delivery, customers must contact support within 48 hours to arrange a replacement or refund.

Certain services are non-refundable, including but not limited to:

• Digital consultations or services that have already been rendered.
• Ceremonies or events canceled by the customer less than 48 hours before the scheduled time.
• Crystals that have been used, altered, or damaged after delivery.

• Customers can initiate a refund request by contacting customer support through our official channels.
• Once a request is received, our team will process it within 5-7 business days and communicate the outcome via email.
• Approved refunds are issued via the original payment method within 7-10 business days, depending on bank processing times.

• Refunds may be denied if the product or service does not meet the eligibility criteria outlined above or if the request is submitted outside the specified timeframes.

This policy is reviewed periodically and may be updated as necessary. Customers will be notified of significant changes via email or our website.